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This article applies to selling in: Egypt

Modify handling time

Amazon provides the estimated delivery time to buyers on the product detail and checkout pages. We base this estimate on the time between when the buyer places an order until the delivery reaches the buyer's address.

Total Delivery Time = Handling Time + Transit Time (+ any holidays)

Handling time: The elapsed time between when the buyer places the order until you hand the order over to your carrier.

Transit time: The time between when you hand the order over to your carrier until its delivery to the buyer's address. You can modify the transit times for your SKUs by editing your shipping templates.

How can I update the default handling time?

To update the default handling time on Seller Central, follow the below steps:

  1. On the Shipping Settings page, navigate to Settings tab.
  2. Scroll down to Handling Time and click Edit.
  3. Select 1 Day or 2 Days and click Save.
  4. Note: You can change your default handling time only once in a 24-hour window.
  5. Optional: Enter your order handling capacity and click Save. This will allow you to set a limit for how many orders you can handle within 1 or 2 days, and protect against Late Shipment Rate (LSR) when you receive more orders than you can manage.
    Note: You can change your default handling time only once in a 24-hour window.

How can I modify handling time for specific products?


  1. From your Seller Central home page, click Inventory > Manage Inventory page.
  2. Identify the product for which you want to change the handling time and click Edit at the right corner of the page.
  3. Under the Offer tab, navigate to the Handling Time field and enter the desired handling time for that product.
  4. Click the Save and Finish button for your changes to be updated.

Where can I get the Listing Loader file?

Follow these steps to download the Listing Loader file:

  1. Log in to Seller Central.
  2. Go to Inventory. Click Add Products via Upload.
  3. Click Download an Inventory File tab.
  4. From the list of inventory files, click Listing Loader.
  5. Click Download Now.

There are three ways you can modify the handling time in bulk:

  • Using Inventory Loader:
    1. From Inventory file templates, style guides, and Browse Tree guides (BTG) page, navigate to Choose a file template section and download your Inventory Loader file.
    2. Read through the instructions in Data Definitions tab in the Inventory Loader file.
    3. In the Template tab, fill all the required fields and the handling-time field (or leadtime-to-ship field) (One SKU per row)
    4. Save the file in text-tab-delimited format (.txt)
    5. Upload the file through Inventory > Add Products via Upload > Upload your Inventory file. Select file type as Inventory Loader File.
  • Using Price and Quantity File:
    1. From Inventory file templates, style guides, and Browse Tree guides (BTG) page, navigate to Choose a file template section and download your Price & Quantity file.
    2. Read through the instructions in Data Definitions tab in the Listing Loader file.
    3. In the Template tab, fill all the required fields and the handling-time field (One SKU per row).
    4. Save the file in text-tab-delimited format (.txt)
    5. Upload the file through Inventory > Add Products via Upload > Upload your Inventory File. Select file type as Price and Quantity File.
  • Using Listing Loader:
    1. From Upload inventory using the Listing Loader page, download your Listing Loader file.
    2. Read through the instructions in Data Definitions tab in the Listing Loader file.
    3. In the Template tab, fill all the required fields and the leadtime-to-ship field (One SKU per row)
    4. Save the file in text-tab-delimited format (.txt)
    5. Upload the file through Inventory > Add products via upload > Upload your Inventory File. Select file type as Inventory Files for Specific Categories.

Why is setting faster and accurate handling time important?

Customers love faster deliveries and are more likely to purchase products that have faster estimated delivery times. Products with faster estimated delivery times are also more likely to be the featured offers on product detail pages. Setting faster and accurate handling times also helps improve the delivery experience for your customers.

How does handling time impact my account performance?

Expected ship date for your seller fulfilled orders is calculated based on order date + handling time. For example, if your default handling time is 1 business day, expected ship date for orders placed till 12 midnight will be the next business day. It is important to confirm the shipment of orders by the expected ship date to meet the Late Shipment Rate (LSR) requirements for your account. Not meeting the LSR requirement may result in account deactivation. For more details, see Late Shipment Rate.

What is transit time?

Transit time is the time elapsed between when you hand the shipment over to your carrier until its delivery to the customer’s address. You can modify the transit times for your SKUs by editing your shipping templates. To learn more, see Create, edit, or delete shipping templates.

Product level handling time recommendations

Amazon generates handling time recommendations for a product based on your overall delivery performance, your actual delivery performance for that product, and delivery performance of similar products on Amazon. The recommendations are refreshed monthly and are based on the prior month’s handling time to reflect the most recent fulfillment capabilities.

We encourage you to regularly monitor and update your handling time recommendations. Setting accurate handling times will support the estimated delivery dates to customers.

To view and configure your recommended handling times:

  1. On Seller Central, go to Inventory, and then click Manage seller fulfilled products.
  2. Select the Recommendations tab to view all the products that have recommended handling times.
    Note: If there are no recommendations, this may indicate that you don’t have any seller-fulfilled SKUs with a standard shipping option on the Manage Inventory page or your configured product specific handling times were aligned with your average actual handling times.
  3. Click Update to accept the recommended handling time.
    Note: You may select multiple products to update the handling time in bulk.
  4. Click Ignore to ignore the recommendation.
  5. Check back on the first day of the next month to view updated handling time recommendations.
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