Carrier requirements for LTL and FTL deliveries

On this page, you will learn what is required of your carriers for LTL/FTL deliveries to Amazon fulfillment centers. Be sure to familiarize yourself with these requirements as well.

Related guidelines

• For additional requirements for LTL and FTL deliveries, see Seller requirements for LTL, FTL, and FCL deliveries and Floor loading policy.
• For weight, dimension, and shipment packing requirements, review the Shipping and routing requirements.
• For smaller shipments see Small parcel delivery requirements.

When you select a carrier, you are responsible for making sure they comply with the requirements below. The failure of a carrier to comply with these terms may cause the delivery to be refused. We recommend that you familiarize yourself with these requirements.

• The carrier must have a complete list of Amazon Reference IDs, Shipment IDs, and tracking (PRO) numbers included on or with the BOL. Amazon will require this information when scheduling a dock appointment. Reference and Shipment IDs are found in the Summary page of the shipping workflow. PRO numbers are obtained from your carrier.
• The fulfillment center may request Unit counts if they are provided to the carrier. Floor-loaded trailers should be indicated on the carrier freight bill and when requesting an appointment.
• Upon arriving at the fulfillment center, the carrier must provide a physical BOL that meets Amazon requirements. Alternatively, the carrier may use an electronic BOL if a soft copy is provided to the fulfillment center prior to the scheduled shipment arrival.

Scheduling advanced delivery appointments

The carrier you select to deliver your shipment will need to schedule an advanced delivery appointment. Please ensure that both you and your carrier complete any required steps prior to requesting a delivery appointment.

• To schedule appointments all carriers require an account in Carrier Central.
• Parcel shipments to CAI6* under 100 units can be delivered everyday between 10 am and 6 pm at the fulfillment center without a delivery appointment. Weekend deliveries are not allowed.
• items meeting the criteria below should be routed to our Heavy and Bulky site . The criteria are below:
  • Home entertainment
  • Major appliances
  • Large sporting goods
  • Weight > 30 kg
  • Highest dimension > 120 cm
  • Girth > 250 cm. Girth = Longest dimension + (2*(2nd longest+3rd longest))
  Note: The maximum dimension should not exceed 240 cm and minimum dimension not more than 170 cm; maximum weight should not exceed 200 kg.
• All other LTL and Parcel shipments require a delivery appointment with the fulfillment center. However, to provide the best experience and avoid rejections, we strongly recommend to book a delivery appointment with the fulfillment center 24 hrs in advance.
• If the scheduled appointment is missed by 30 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.
• Carriers must adhere to Amazon's delivery requirements and safety standards.
• Carriers are required to schedule a delivery appointment no less than 24 hours ahead for all inbound deliveries.
• If a shipment is delayed due to unforeseen weather conditions, the carrier must notify Amazon. Appropriate schedule changes will be made based on availability.

*CAI6 Address: EXP Logistics, Al Tajamouat Industrial Park, KM 51 Cairo

To schedule a delivery appointment, follow these steps:

• For every delivery to Amazon Fulfillment Centres, the seller or the carrier is required to request a delivery appointment no less than 24 hours ahead.
• All booking requests must be made using the Carrier Central.
• Seller must provide the carrier with a complete list of Amazon Reference IDs (POs), PRO numbers and FBA shipment IDs included on or with the Bill of landing, and instruct the carrier that Amazon will require this information when scheduling a dock appointment. Sellers can use the booking form to provide carriers with mandatory information.
• The carrier is required to fill in cartons and pallets count when using Carrier Central.
• The carrier must deliver the quantity specified on the Carrier Central system.
• No loads will be accepted without an appointment in advance.
• All deliveries must arrive on time. If shipment is delayed due to unforeseen events, Amazon must be notified.

Amazon will respond to your carrier's request within 24 hours, at which time they will schedule a delivery appointment date and time based on availability.

Floor Loaded shipments

For all LTL/FTL shipments, Amazon fulfillment centers prefer shipments on pallets. If you cannot place your shipment on pallets for any reason, then your carrier must select "Floor Loaded" as the load type when booking an appointment at the fulfillment center.

Vehicle condition

Vehicles delivering goods to Amazon fulfillment centers must meet the following standards:

• The vehicle floor must be able to withstand a pallet jack fully laden.
• The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes.
• The vehicle must be water tight, clean, and free of strong odors, especially when delivering food and health-care products.
• Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they present no danger to staff and ensure accessibility to the goods being unloaded.
• Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in refrigerated trailers) is not permitted.
• Any trailer, truck, shipment, or portion of a shipment is subject to refusal at the fulfillment center if the fulfillment center associates are unable to safely unload the product with no additional cost to Amazon. Notification of such events will be sent to the e-mail address currently associated with your seller account.