On this page, you will learn what is required of your
carriers for LTL/FTL deliveries to Amazon fulfillment centers. Be sure to familiarize
yourself with these requirements as well.
Important: Failure to comply with FBA
product preparation requirements, safety requirements, and product restrictions may result
in the refusal of inventory at the Amazon fulfillment center, disposal or return of
inventory, blocking of future shipments to the fulfillment center, or charging for
preparation or for noncompliance at the fulfillment center. Please share these
requirements with your carrier or vendor to ensure that they fully understand these
When you select a carrier, you are responsible for making sure they comply with the requirements
below. The failure of a carrier to comply with these terms may cause the delivery to be
refused. We recommend that you familiarize yourself with
must have a complete list of Amazon Reference IDs, Shipment IDs, and tracking (PRO)
numbers included on or with the BOL.
Amazon will require this information
when scheduling a dock appointment. Reference and Shipment IDs are found in the
Summary page of the shipping workflow.
PRO numbers are obtained from your carrier.
The fulfillment center may request Unit counts if they are
provided to the carrier. Floor-loaded trailers should be indicated on the carrier
freight bill and when requesting an appointment.
Upon arriving at the fulfillment
center, the carrier must provide a physical BOL that meets Amazon requirements.
Alternatively, the carrier may use an electronic BOL if a soft copy is provided to the
fulfillment center prior to the scheduled shipment arrival.
Scheduling advanced delivery appointments
The carrier you select to deliver your shipment will need to schedule an advanced delivery
appointment. Please ensure that both you and your carrier complete any required steps prior
to requesting a delivery appointment.
To schedule appointments all carriers require an account in Carrier
Parcel shipments to CAI6* under 100 units can be delivered everyday between
10 am and 6 pm at the fulfillment center without a delivery appointment. Weekend
deliveries are not allowed.
items meeting the criteria below should be routed to our Heavy and Bulky
site . The criteria are below:
Large sporting goods
Weight > 30 kg
Highest dimension > 120 cm
Girth > 250 cm. Girth = Longest dimension + (2*(2nd longest+3rd longest))
Note: The maximum dimension should not exceed 240 cm and minimum dimension not more
than 170 cm; maximum weight should not exceed 200 kg.
All other LTL and Parcel shipments require a delivery appointment with
the fulfillment center. However, to provide the best experience and avoid rejections, we
strongly recommend to book a delivery appointment with the fulfillment center 24 hrs in
If the scheduled appointment is missed by 30 minutes or more, the
freight will be refused at no cost to Amazon. A new appointment request will need to be
submitted and approved by the carrier for attempted re-delivery.
Carriers must adhere to Amazon's delivery
requirements and safety standards.
required to schedule a delivery appointment no less than 24 hours ahead for all inbound
If a shipment is delayed due to
unforeseen weather conditions, the carrier must notify Amazon. Appropriate schedule
changes will be made based on availability.
*CAI6 Address: EXP Logistics, Al Tajamouat
Industrial Park, KM 51 Cairo
To schedule a delivery appointment, follow these steps:
For every delivery to Amazon Fulfillment Centres, the seller or the carrier is
required to request a delivery appointment no less than 24 hours ahead.
All booking requests must be made using the Carrier
Seller must provide the carrier with a complete list of Amazon Reference IDs (POs),
PRO numbers and FBA shipment IDs included on or with the Bill of landing, and instruct
the carrier that Amazon will require this information when scheduling a dock
appointment. Sellers can use the booking form to provide carriers with
The carrier is required to fill in cartons and pallets count when using Carrier
The carrier must deliver the quantity specified on the Carrier Central system.
No loads will be accepted without an appointment in advance.
All deliveries must arrive on time. If shipment is delayed due to unforeseen events,
Amazon must be notified.
Amazon will respond to your carrier's request within 24 hours,
at which time they will schedule a delivery appointment date and time based on
Important: When scheduling appointments, carriers need to explicitly mention
the shipments are for Fulfillment by Amazon and provide the FBA Shipment ID (found in the
Summary page of the shipping workflow). This will help expedite
appointment scheduling and help ensure accurate receipt of your inventory.
Floor Loaded shipments
Note: If you are using
Amazon's Partnered Carrier program for LTL deliveries (may not be available in your
region), you should palletize the shipment. Our partnered carriers do not accept
floor loaded shipments (shipments not on pallets).
For all LTL/FTL shipments, Amazon fulfillment centers prefer shipments on pallets. If you
cannot place your shipment on pallets for any reason, then your carrier must select "Floor
Loaded" as the load type when booking an appointment at the fulfillment center.
Vehicles delivering goods to Amazon fulfillment centers must meet the following
The vehicle floor must be able to
withstand a pallet jack fully laden.
The vehicle floor must be
well-maintained, safe, and free from any obstructions and damage such as holes.
The vehicle must be water tight, clean,
and free of strong odors, especially when delivering food and health-care products.
Straps, unless actually securing a
load, must be firmly fixed to the vehicle, so they present no danger to staff and ensure
accessibility to the goods being unloaded.
Due to safety concerns, the use of
trailers with uneven or corrugated floors (such as in refrigerated trailers) is not
Any trailer, truck, shipment, or
portion of a shipment is subject to refusal at the fulfillment center if the fulfillment
center associates are unable to safely unload the product with no additional cost to
Amazon. Notification of such events will be sent to the e-mail address currently
associated with your seller account.