Inbound Performance Summary

The Inbound Performance Summary provides an overview of problems identified with inbound shipments to Amazon fulfillment centers. To view specific shipment level details, go to the Inbound Performance report.

Field definitions

Problem	The type of problem identified with your shipment to the fulfillment center
Problem SKUs	The number of products that had problems
Problem units	The number of units with the identified problem type
Total units received	The total number of units received during the time period
Percent of units received	The percentage of units received with the identified problem type

Problem types

The following receiving problems are surfaced through the Inbound Performance Feedback system:

Labeling required - All products sent to fulfillment centers require a scannable barcode (UPC, JAN, EAN, ISBN, etc.) or Amazon product label (also known as an X00 label). If your product has one or more of the problems below, Amazon will need to apply a label so your product can be received (may be subject to an additional service charge).

Problem	Description
Label required	Your product required a barcode or an Amazon product label for one or more reasons. See Use an Amazon barcode to track inventory for more information.
Barcode cannot be scanned	The physical barcode or the Amazon product label is either damaged or illegible, and your product must be relabeled. See Use an Amazon barcode to track inventory for more information.
Unit mislabeled	The label does not match the physical unit, and your product requires relabeling. See Use an Amazon barcode to track inventory for more information.
Barcode is not accessible by scanner	Your product had the required scannable barcode, but it was not accessible for the scanner to read. This could be caused by poor label placement, or prep (such as bubble wrap) blocking the original barcode. See Use an Amazon barcode to track inventory for more information.

Prep required - One or more of the products in your shipment did not meet the preparation requirements for Fulfillment by Amazon (FBA). If your product has one or more of the problems below, Amazon will need to prep it so it can be received at the fulfillment center and placed in your sellable inventory.

Problem	Description
Poly bagging required	The unit was not bagged and required bagging to protect it from dust and damage.
Bubble wrap required	The unit was not bubble wrapped and required bubble wrap to protect it from damage.
Opaque bagging	The unit is an adult product and required opaque bagging.
Taping required	The unit required taping. Products that have loose parts should be taped so the parts are not lost during the fulfillment process. Unsealed poly bags and bubble wrap must be taped to keep the product from falling out.

Packaging/Safety Issues - Specific safety issues were identified when your product arrived at the Amazon fulfillment center:

Problem	Description
Shipping Box Oversized	One or more boxes in your shipment exceeded our maximum size or weight requirements. See the Box Dimensions section of the Shipping and Routing Requirements help page.
Shipping Box Overweight	One or more boxes in your shipment exceed our maximum weight requirements. See the Box Weight section of the Shipping and Routing Requirements help page.
Sharp Products Hazard	One or more product(s) in your shipment included a sharp product that was not packaged in accordance with our policies.
Spilled Products Hazard	One or more product(s) in your shipment contained a spillable product that was not packaged in accordance with our policies.
Improper Dunnage (Packing Materials)	One or more boxes in your shipment included improper packing materials. See the Dunnage section of the Shipping and Routing Requirements help page.
Electrical Products Hazard	One or more product(s) in your shipment included electrical products without proper packaging.
Shipment ID Not Included on Shipping Box(es)	One or more boxes in your shipment did not have the FBA Shipment ID label on the carton. You are required to include the FBA Shipment label on each box that you are sending to Amazon.

Product restriction issues - Products sent to the fulfillment center are not allowed.

Problem	Description
Restricted item	Your product is restricted from selling through FBA or Amazon.
Expiration issue	Your product did not meet the expiration date and/or date lot requirements.

Catalog issues - The product listing did not meet our catalog requirements.

Problem	Description
Product title change required	Your product title did not meet the FBA product title requirements or did not match the product label.

Unit quantity - The number of items you sent to the fulfillment center was different than what you listed in your shipping plan.

Problem	Description
Unexpected item found	One or more of the items in your shipment were not listed in your shipping plan.
Additional quantities encountered	Your shipment contained more units than you listed in your shipping plan.
Product or shipment sent to the wrong fulfillment center	Your product or shipment was sent to a different fulfillment center than what was specified in your shipping plan.
Product damaged upon arrival	Your product arrived damaged at the fulfillment center and could not be received into your sellable inventory.

Distributed inventory placement issues - A quantity other than what was planned in Seller Central has arrived at the fulfillment center.

Problem	Description
More items received than expected	Your shipment contained more items than we expected. Please review all shipments to ensure that the number of units exactly matches the Expected Quantity you reported to Amazon. Failure to address this issue can cause errors or delays in receiving your products.
Fewer items received than expected	Your shipment contained fewer items than we expected. Please review all shipments to ensure that the number of units exactly matches the Expected Quantity you reported to Amazon. Failure to address this issue can cause errors or delays in receiving your products.

Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfillment centers.

Problem	Description
Unit/shipment preparation errors	One or more of the units in your shipment did not meet one or more of our requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.