Requirement matrix for Amazon Easy Ship lost/damaged reimbursement requests
| Registering for Amazon Easy Ship | Policies and Requirements | Features and Fees | Managing Amazon Easy Ship Orders |
If you are raising a reimbursement request through contacting Seller Support about a case of lost or damaged item through Amazon Easy Ship, there are certain requirements for processing a reimbursement under each of these scenarios.
The reimbursement matrix is aimed to improve seller experience and reduce the processing time for reimbursement requests. It identifies different scenarios in which a seller may raise a reimbursement request. It also lists the different documents and evidences that are required by Amazon to process the request for each of these scenarios. Sellers can refer to the matrix to identify all supporting documents and evidence required while raising reimbursement requests, reducing the processing time.
| Documentation Checklist | Lost Package | Damaged Package |
|---|---|---|
| MERCHANT ID & NAME | Yes | Yes |
| ASIN | Yes | Yes |
| Quantity | Yes | Yes |
| TRACKING NUMBER | Yes | Yes |
| COPY/IMAGE OF TRACKING LABEL/PACKING SLIP | Yes | Yes |
| IMAGE OF THE ITEM RECEIVED | Yes | Yes |
| IMAGE OF THE DAMAGE TO THE ITEM/PRODUCT BOX | Yes | Yes |
| IMAGE OF THE DAMAGE/TAMPER TO THE SHIPPING BOX | Yes | Yes |
| DESCRIPTION OF PROBLEM/DAMAGE | Yes | Yes |
| Tax invoice with the IMEI or serial number of the product, on the invoice to the buyer | Yes | Yes |
| Tax invoice with the IMEI or serial number of the product, on the invoice from your vendor or distributor | Yes | Yes |
- SAFE-T Policy
- Amazon Easy Ship Lost and Damaged Reimbursement Policy
- Amazon Easy Ship-Incorrect Weight and Dimensions Policy
- Requirement matrix for Amazon Easy Ship lost/damaged reimbursement requests
- Reimbursement policy for undelivered and customer rejected shipments
