Amazon Easy Ship provides collection, shipping, and delivery services (including for returns) for Your Products using a designated logistic services provider ("LSP") (“Amazon Easy Ship Services”). Amazon may provide the Amazon Easy Ship Services using any third party (which may be an Amazon Affiliate). You expressly agree that Amazon or the LSP may engage a third party in order to provide the Amazon Easy Ship Services.
By using the Amazon Easy Ship Services, you have: (a) agreed to be bound by the Amazon Services Business Solutions Agreement ("Business Solutions Agreement" or "BSA") for the relevant Elected Country (as referenced in the BSA), and (b) you now agree to be bound by: (i) these Amazon Easy Ship Service Terms, and (ii) the Amazon Easy Ship Conditions of Carriage, (and together the Amazon Easy Ship Service Terms and Amazon Easy Ship Conditions of Carriage shall be called “Amazon Easy Ship Service Terms”). These Amazon Easy Ship Service Terms concern and apply only to your use of the Amazon Easy Ship Services. Amazon may change the LSP from time to time, in which case, other conditions of carriage may apply.
Amazon Easy Ship Services shall be provided in the Elected Country only and shall not be provided if any of Your Products are to be either collected, shipped or delivered outside of the Elected Country.
Unless defined in these Amazon Easy Ship Service Terms, all capitalized terms are as defined in BSA. As used in these Amazon Easy Ship Service Terms, "we," "us," and "Amazon" means Souq.com for E-commerce LLC (as the applicable Amazon Contracting Party) and any of its applicable Affiliates and "you" means the applicant (if registering for or using the Amazon Easy Ship Services as an individual), or the business the applicant is employed by or represents (if registering for or using the Amazon Easy Ship Services as a business) and any of its Affiliates.
In respect of the Amazon Easy Ship Services only, where there is any conflict or inconsistency between the BSA, the Amazon Easy Ship Service Terms, and the Amazon Easy Ship Conditions of Carriage, the order of priority shall be: the Amazon Easy Ship Conditions of Carriage, the Amazon Easy Ship Service Terms and the BSA. Except to the extent specified, nothing contained in the Amazon Easy Ship Service Terms shall affect or alter in any manner whatsoever, the validity, enforceability, and interpretation of the terms stipulated under the BSA.
Amazon shall have the right to change, amend, withdraw, modify, or alter the scope of the Amazon Easy Ship Services or the Amazon Easy Ship Service Terms in any manner or terminate or suspend the Amazon Easy Ship Services immediately in its sole discretion at any time for any reason without notice to you. Any changes will be effective upon the posting of such changes on Seller Central or on the Amazon Site, your continued use of the Amazon Easy Ship Services or otherwise through such mode as Amazon may deem fit at its sole discretion, and you are responsible for reviewing these changes or notices and informing yourself of all applicable changes or notices.
ESY.1. You hereby agree to use the Amazon Easy Ship Service only for the collection, shipping and delivery of Your Products listed on and purchased from or using the Amazon Site in accordance with the Selling on Amazon Service Terms and not for any other products listed/sold on websites/marketplaces other than the Amazon Site. When you use the Amazon Easy Ship Service, Your Amazon Easy Ship Products must be collected, shipped and delivered by the LSP and may not be self-shipped by you. If you self-ship the order and provide tracking details to Amazon (or its applicable Affiliates), such orders will not be confirmed by Amazon and may get cancelled. Neither Amazon, nor its Affiliates, will compensate you for any losses incurred by you for any such order and this may, and you acknowledge that it may, have a negative impact on your performance metrics. All of your obligations under the Selling on Amazon Service Terms remain in force and unchanged.
ESY.2. You will, in accordance with applicable Program Policies and in the format we require, provide accurate and complete information about Your Amazon Easy Ship Products to be collected shipped and delivered using Amazon Easy Ship. You will promptly update any information about Your Amazon Easy Ship Products in accordance with our requirements and as necessary so that the information is at all times accurate and complete.
ESY.3. Prior to collection of Your Products by the LSP as part of the Amazon Easy Ship Services, you will ensure that: (a) all Your Product(s) (i) are suitable for shipment via land transportation in a non-climate controlled vehicle in accordance with applicable Laws and these Amazon Easy Ship Service Terms, and (ii) are properly packaged for protection against damage and deterioration during collection, shipment and delivery in accordance with the Program Policies and/or the Amazon Easy Ship Conditions of Carriage (as applicable); and (b) all necessary documents required in connection with the shipment of Your Products and/or customer returns including packing slips, invoices, advisory labelling (including for hazardous materials) and/or any other documents required by applicable Laws including but not limited to airway bills and related information, wherever applicable, are provided.
ESY.4. Sellers that use the Amazon Easy Ship Services are required to behave professionally with the representatives and delivery associates of the LSP. Any unprofessional conduct, or verbal or physical abuse is prohibited and is a material breach by you of these Amazon Easy Ship Service Terms. Amazon reserves the right to remove selling privileges in its sole discretion if it deems that you have violated the Amazon Easy Ship Service Terms.
ESY.5. You acknowledge and agree that, in accordance with the Program Policies and the Amazon Easy Ship Conditions of Carriage, you are responsible and liable for providing accurate weight and dimension details in accordance with the Amazon Easy Ship - Weight and Dimensions Policy in advance of the collection of each of Your Products and in accordance with the Amazon Easy Ship Conditions of Carriage. You agree that if these details are found to be incorrect, it could result in additional Fees being charged to you for the collection, shipment and delivery of Your Amazon Easy Ship Products (in accordance with these Amazon Easy Ship Service Terms), which may be recovered in accordance with the terms of the BSA for the Elected Country.
ESY.6. Unless Your Amazon Easy Ship Products are Amazon Easy Ship Excluded Products, the LSP will collect Your Amazon Easy Ship Products from your Amazon Easy Ship Seller Address at the time or during the time period specified to you through Seller Central, and will ship and deliver the Amazon Easy Ship Products to the Amazon Easy Ship Customer Address. You acknowledge and agree that Amazon Easy Ship Products will only be delivered to and collected from (for the purposes of returns) the Amazon Easy Ship Customer Address within Amazon Easy Ship Services delivery coverage area as set out in the Program Policies. It is your responsibility to confirm that the LSP delivers within the delivery coverage area and your obligations to deliver to the buyer remain in force even if the LSP that you have chosen does not deliver within that delivery coverage area.
ESY.7. You acknowledge that the LSP may refuse (without liability) to collect, ship or deliver any Products or Amazon Easy Ship Products: (i) that it may consider unsuitable in its sole discretion, and/or (ii) where Your Product does not comply with the Amazon Easy Ship Conditions of Carriage (or other applicable conditions of carriage), and/or (iii) where Your Product is an Amazon Easy Ship Excluded Product. You acknowledge and agree that the LSP and/or Amazon retains an express right of inspection in respect of all packages and shipment and reserves the right to inspect (or allow a third party to inspect) any such package or shipment. The LSP may return or dispose of or destroy any shipment that LSP determines in its sole discretion creates a safety, health or liability risk to LSP, its personnel or any third party, without notice to you. You agree to pay for any costs or expenses incurred in connection with the return, disposal, or destruction of any Amazon Easy Ship Products that creates such safety, health or liability risk.
ESY.8. You are responsible for raising or collecting from customers any appropriate documentation including invoices, credit notes, delivery challans, airway bills or any other statutorily required documentation or information for reporting of both shipment of Amazon Easy Ship Products from your designated address registered on Seller Central and customer returns from the Amazon Easy Ship Customer Address using the Amazon Easy Ship Services. You will be solely responsible for clearing any shipments held up at any check-posts or seized by tax authorities as a result of non-compliance of any required documentation requirements.
ESY.9. You agree and acknowledge to accept all undelivered shipments of Amazon Easy Ship Products (i.e. packages which could not be delivered to the customer and are being returned to you) from the LSP otherwise you shall bear the costs and expense of for any disposal or destruction of such shipments and you expressly authorize us to recover such amounts as permitted by the BSA for the Elected Country.
ESY.10. You acknowledge and agree that it is your responsibility to, and you will, and/or grant the rights for Amazon to, accept and process cancellations, returns, refunds and adjustments in accordance with these Amazon Easy Ship Service Terms and the Program Policies for the Amazon Site published at the time of the applicable order. We may inform customers that these policies apply to Your Products (irrespective of whether they are Amazon Easy Ship Products).
ESY.11. For any Amazon Easy Ship Products that have been collected, shipped or delivered under these Amazon Easy Ship Service Terms but which are returned by the customers to you directly (and not using an LSP), you will accept and process refunds and adjustments within 48 hours of receiving such orders, failing which Amazon will be deemed to be authorized and instructed by you, but not obligated to, to issue a refund or adjustment (as appropriate) to the customer from your available balance as permitted by the BSA.
ESY.12. Where Amazon receives a request for the return and refund of any of Your Products which are not Amazon Easy Ship Products (subject to them being Amazon Fulfillment Units), Amazon will seek prior written approval from you before initiating any such return and refund.
ESY.13. You authorize and instruct Amazon to initiate the cancellation of any order for Your Amazon Easy Ship Products and the related Amazon Easy Ship Services upon receipt of a cancellation request from the customer, at any time before the collection, shipment or delivery of Your Amazon Easy Ship Products. You authorize and instruct Amazon to initiate returns (in accordance with Amazon’s returns policy and the terms offered to the customer) of any of Your Amazon Easy Ship Products upon receipt of a return request from the customer if such order falls within the Amazon returns policy. If the request falls outside of Amazon’s returns policy Amazon will seek your prior approval before initiating such return. You authorize and instruct Amazon to initiate and process refunds and adjustments for such returns from your available balance as permitted by the BSA.
ESY.14. For any Amazon Easy Ship Products that a customer wishes to return in accordance with the terms offered to the customer, the LSP will, on request from you, collect the Amazon Easy Ship Products from the Amazon Easy Ship Customer Address and return it back to your Amazon Easy Ship Seller Address. You agree to accept all such Amazon Easy Ship Products returned by the customer upon delivery by the LSP.
ESY.15. We will deposit all COD collected by the LSP for Your Amazon Easy Ship Products (save for any amount of the COD that is counterfeit currency) in our bank account from time to time and credit such amount to you in accordance with the BSA for the Elected Country. To the extent that any amount is credited by us to you in advance of deposit of COD in our bank account, you agree that we shall be entitled to recover such funds (as permitted by the BSA for the Elected Country) for any excess COD credited. Neither we nor the LSP shall have any liability for any part of any COD collected that is counterfeit currency. Neither we nor the LSP will be liable to replace such currency from our own funds.
ESY.16. You shall pay Amazon all fees for the collection, shipment and delivery (and returns, where applicable) of Amazon Easy Ship Products (including any charges for non- collection or non-delivery, or cancellation charges), (the “Easy Ship Fees”) as set out in the Amazon Easy Ship Fee Schedule for the provision of the Amazon Easy Ship Services. If the shipment has to be rerouted, redirected or returned for any reason whatsoever (in respect of delivery to the customer), you shall pay Amazon all charges levied by the LSP for such rerouting, redirection or return in accordance with the rates notified to you, as also VAT and any other goods and services tax, duties etc. applicable thereon. Amazon shall issue you with a tax invoice for all fees and applicable Taxes payable by you (and Amazon shall raise such invoice irrespective of the fact that such a shipment or Your Amazon Easy Ship Products is lost or damaged during the course of shipment or returned un-delivered (in respect of delivery to the customer).
ESY.17. The Amazon Easy Ship Fees shall become payable to Amazon immediately from the moment that the Amazon Easy Ship Products are collected by the LSP (whether for delivery or shipment to or collection from a customer) (along with VAT and any other applicable goods and services tax). LSP reserves the right to assess fuel and other surcharges on shipments without notice. The duration and amount will be determined at LSP's sole discretion. You, by tendering your shipment to the LSP, agree to pay the surcharges in force.
ESY.18. You hereby authorize us to recover, including by means of deduction or set off, any applicable fee along with VAT and any other goods and services tax under the Amazon Easy Ship Services from any amount due and payable to you under the BSA.
ESY.19. All payments by Amazon to you shall be made subject to any applicable taxes including VAT and any other goods and services tax under the applicable Law.
ESY.20. You will be responsible for Your Taxes including goods and services tax, interest or penalties and you will indemnify and hold Amazon and/or its Affiliates (including but not limited to the LSP) harmless from Your Taxes including goods and services tax, interest or penalties. You acknowledge and agree that you are responsible for preparing and filing any applicable statutorily required documentation to be issued either by you or by the customers.
ESY.21. Amazon, the LSP or any of each of their respective officers, directors, employees, representatives and agents shall not be liable for any loss, damage, claims, charges, penalties, suffered by or incurred by you as a result of or arising out of your use of the Amazon Easy Ship Services.
ESY.22. You agree to indemnify, defend, and hold harmless Amazon and/or the LSP from all claims, judgments, damages, fines, penalties and expenses (including reasonable attorneys' fees) that may arise out of or as a result of any of your acts or omissions with respect to the Amazon Easy Ship Service provided by Amazon to you, or your breach of the Amazon Easy Ship Services and/or the BSA and/or the Amazon Easy Ship Conditions of Carriage.
ESY.23. Save as expressly set out in this Agreement, you further agree that Amazon and the LSP will have no additional liability for Your Amazon Easy Ship Products. In the event you desire to seek full coverage of loss of Your Products during shipment, you may at your own discretion and costs (including premium, as applicable), insure Your Amazon Easy Ship Products through an insurance company. Neither Amazon, its Affiliates, nor LSP will be liable for any disputes between you and the customer or you and the insurance company, as the case may be.
ESY.24. Subject (as applicable) to your compliance with these Amazon Easy Ship Service Terms (including, without limitation, the packaging requirements (set out in ESY.3) and the SAFE-T Policy (as defined below), you agree and acknowledge that in the event of any loss or damage to Your Products during the course of transit, or for the non-delivery, mis-delivery, or theft in connection with the collection, shipment or delivery of Amazon Easy Ship Products and which is directly attributable to the LSP, your sole and exclusive recourse shall be against the LSP and shall be subject to the limitations of and exclusions of liability set out in the relevant conditions of carriage. You agree that the limitations on and exclusions of the LSP’s liability set out in the relevant conditions of carriage shall constitute the LSP’s aggregate liability under these Amazon Easy Ship Service Terms.
ESY.25. All reimbursement claims for lost, damaged, undelivered or mis-delivered, stolen/missing Amazon Easy Ship Products must be notified to Amazon in writing within five business days of the earlier of (i) the shipment being returned to you (or that attempted return to you if not completed for any reason); or (ii) from the date when the Amazon Easy Ship Product was collected or due to be collected. Reimbursement claims filed after this period will not be accepted and no action for loss may be brought against Amazon and/or the LSP. Receipt of the shipment by the customer without written notice of damage on the delivery receipt will be considered as the basis that Your Amazon Easy Ship Products were delivered in good condition. No claim for loss will be considered by Amazon until all invoices and charges have been paid.
ESY.26. Reimbursement claims raised by you related to any damage or dispute cases should be supported with relevant proofs like images of the product, invoice copy, brand registry document, CCTV footage whichever is applicable. Reimbursement grant is subject to internal investigation. If you are found to be claiming incorrect reimbursements, it may lead to suspension of your selling account.
ESY.27. Where the Amazon Easy Ship Conditions of Carriage apply, the LSP shall have a general lien on all shipments in its possession, custody or control for any monies whatsoever due from you and such general lien shall extend to all freight charges, goods and services tax, advances, or any other charges of any kind arising out of transit hereunder. The LSP shall be entitled to detain any shipment until such dues are paid and, without prejudice to the LSP’s other legal remedies to recover its costs, charges and expenses, shall be entitled, after giving 14 days’ notice to you, to sell the shipments by public auction, tender, private agreement or otherwise or even destroy the shipments as agent for and at your expense and apply the proceeds in or towards the payment of such sums. Upon accounting to you for any balance remaining after payment of any sums due to the LSP and any costs of retention, insurance and sale or disposal, the LSP shall be discharged of any liability whatsoever in respect of the shipment.
ESY.28. You authorize Amazon to receive and resolve any or all complaints and queries from customers about Eligible Orders on your behalf. If a customer communicates with you directly in relation to the Eligible Order you will refer the customer to Amazon Customer Service available on help and order pages and forward the customer communication, if applicable, to Seller Support Service. If the customer communication received by Amazon relates to product specifications, customization requests, etc. you will provide the information in writing promptly to Amazon and no later than 24 hours upon request by Amazon and Amazon will respond to the customer using this information. You represent and warrant to Amazon that all information you provide to Amazon will be true, accurate and current and you will promptly provide an update to Amazon in writing in case of any changes. If you receive negative feedback on the Amazon Site related to customer service which is solely attributable to Amazon, you can request that Amazon removes such feedback.
ESY.29. Notwithstanding section ESY. 23, the Seller shall be entitled to claim refunds for Eligible Orders, subject to and in accordance with terms of the Amazon Seller Assurance for E-commerce Transactions Claim Policy ("SAFE-T Policy"). The Seller should provide appropriate supporting documentation/information as may be prescribed by Amazon from time to time.
ESY.30. The Seller acknowledges and agrees that any disputes arising out of the SAFE-T claims filed by the Seller with Amazon shall be decided by Amazon in its sole discretion. Any decision taken by Amazon shall be considered as final and binding on the Seller.
ESY.31. The laws of Egypt govern these Amazon Easy Ship Service Terms and all of their terms and conditions, without giving effect to any principles of conflicts of laws or the United Nations Convention on Contracts for the International Sale of Goods.
ESY.32. Any dispute, claim, difference or controversy arising out of, relating to or having any connection with these Amazon Easy Ship Service Terms with Amazon or its Affiliates, including your use of the Amazon Easy Ship Services, any dispute as to their existence, validity, interpretation, performance, breach or termination or the consequences of their nullity and any dispute relating to any non-contractual obligations arising out of or in connection with them, shall be referred to and finally resolved by arbitration under the rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA ) (CRCICA Rules)as amended from time to time. The number of arbitrators shall be one, to be appointed in accordance with the CRCICA Rules. The seat or legal place of arbitration shall Cairo, Egypt. The language used in the arbitral proceedings shall be English. Amazon and you each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
ESY.33. These Amazon Easy Ship Services Terms will terminate on termination of the BSA. We may terminate or suspend this Agreement for any reason at any time by notice to you. You may terminate this Agreement or any Service for any reason at any time by the means then specified by Amazon.
ESY.34. You may not assign these Amazon Easy Ship Service Terms, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to, and be enforceable against the parties and their respective successors and assigns. We may perform any of our obligations or exercise any of our rights under these Amazon Easy Ship Service Terms through one or more of our Affiliates. Our failure to enforce your strict performance of any provision of these Amazon Easy Ship Service Terms will not constitute a waiver of our right to enforce such provision or any other provision of these Amazon Easy Ship Service Terms subsequently.
ESY.35. These Amazon Easy Ship Service Terms represent the entire agreement between the parties with respect to the Amazon Easy Ship Services and related subject matter and supersedes any previous or contemporaneous oral or written agreements and understandings.
As used in the Amazon Easy Ship Service Terms, the following terms have the following meanings:
"Affiliate" means, with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with that entity.
“Amazon Easy Ship Customer Address” means the address set out on the invoice of Your Amazon Easy Ship Products given by the customer as the final destination for the delivery of Your Amazon Easy Ship Products in the Egypt only.
“Amazon Easy Ship Excluded Products” means any product that is an Excluded Product, or is otherwise prohibited by the applicable Program Policies (including to the extent that those policies apply only to Amazon Easy Ship).
“Amazon Easy Ship Products” means those of Your Products listed on and which are purchased from or using the Amazon Site which you wish to be collected and delivered to the customer using the Amazon Easy Ship Service.
“Amazon Easy Ship Seller Address” means the designated address that you have provided to Amazon for the collection of Amazon Easy Ship Products on Seller Central.
“Amazon Easy Ship Conditions of Carriage” means the conditions applicable to the carriage of shipments from and between specified locations in the Elected Country by the LSP.
“COD” means cash on delivery, being a cash payment to be paid by the customer to you to be collected by the LSP.
“Effective Date” means the date the Seller agrees or signs-up to avail or use the Amazon Easy Ship Services.
“Eligible Orders” means those orders that are placed after the Effective Date and are fulfilled by the Seller using the Easy Ship Services facilitated by Amazon.
Amazon Easy Ship Conditions of Carriage
The Carrier designated by Amazon will accept shipments subject to these Amazon Easy Ship Conditions of Carriage and as consideration for your compliance with the Amazon Easy Ship Service Terms.
These Amazon Easy Ship Conditions of Carriage are applicable to the carriage of Shipments from and between specified locations within the territory of the Arab Republic of Egypt using shipment services provided by or on behalf of Amazon or its Affiliates. By tendering Shipments for carriage hereunder, the Consignor is deemed to have agreed to these Amazon Easy Ship Conditions of Carriage. Amazon reserves the right to unilaterally modify, revise, amend, change or supplement these Amazon Easy Ship Conditions of Carriage without any prior notice.
As used in these Amazon Easy Ship Conditions of Carriage, "we," and "us," means the carrier designated by Amazon and any of its applicable Affiliates and "you" and “Consigner” means the applicant (if entering into these Amazon Easy Ship Conditions of Carriage as an individual) or the business the applicant is employed by or represents (if entering into these Amazon Easy Ship Conditions of Carriage as a business) and any of its Affiliates.
In the event there is a conflict between these Amazon Easy Ship Conditions of Carriage and the provisions of any other document executed between the parties, these Amazon Easy Ship Conditions of Carriage prevail. Unless defined in these Amazon Easy Ship Conditions of Carriage, all capitalized terms are as defined in the Business Solutions Agreement between you and Amazon.
As used in these Amazon Easy Ship Conditions of Carriage, the following terms have the following meanings:
“Amazon Easy Ship Customer Address” means the address set out on the invoice of Your Amazon Easy Ship Products given by the customer as the final destination for the delivery of Your Amazon Easy Ship Products in Egypt only.
“Amazon Easy Ship Excluded Products” means any product that is an Excluded Product, or is otherwise prohibited by the applicable Program Policies (including to the extent that those policies apply only to Amazon Easy Ship).
“Amazon Easy Ship Products” means those of Your Products listed on and which are purchased from or using the Amazon Site which you wish to be collected and delivered to the Consignee using the Amazon Easy Ship Service.
“Amazon Easy Ship Seller Address” means the designated address that you have provided to Amazon for the collection of Amazon Easy Ship Products on Seller Central.
“Amazon Easy Ship Service” has the meaning given to the term in the Amazon Easy Ship Service Terms.
“AWB” means the airway bill/ shipping label for a Shipment as provided by Amazon.
“COD” means cash on delivery, means cash on delivery, being a cash payment to be paid by the customer to you to be collected by the LSP where set out on the AWB.
“Consignee” means the consignee set out on the relevant AWB.
“Shipment” means a package of Your Products to be delivered by us using the Amazon Easy Ship Service.