Reaching out to seller support
Hello,
Is there a way to get a higherup's' work/desk number with seller support? I have a section 3 restriction that I have ALL the proper documents for but it keeps getting denied. I would like to speak directly with the team that reviews the case on a phone and help them with all verification. We have been selling for a year and were shut down not long after our 12 month anniversary. We have all proper documentation to submit.
We look forward to working hand in hand with seller support to remove the section 3 restriction.
Thank you to seller forums for all the help in advance!
Thank you,
DS
Reaching out to seller support
Hello,
Is there a way to get a higherup's' work/desk number with seller support? I have a section 3 restriction that I have ALL the proper documents for but it keeps getting denied. I would like to speak directly with the team that reviews the case on a phone and help them with all verification. We have been selling for a year and were shut down not long after our 12 month anniversary. We have all proper documentation to submit.
We look forward to working hand in hand with seller support to remove the section 3 restriction.
Thank you to seller forums for all the help in advance!
Thank you,
DS
5 replies
Seller_Qbd0RsfZFEZBY
Section 3 is code of conduct. This is usually a result of an altered document, inauthentic goods, IP infringment, multiple seller accounts, review manipulation.
Post the performance notification for assistance.
Oh the
Thats not how it works. Even when you have a specialist helping directly with a case you still communicate through case management unless a call is scheduled.
Seller_LyYw7fQRKc5G7
Seller Support does not deal with section three violations.
This is only dealt with through the account health page through the submission process that is there.
LeviDylan_Amazon
Hello @Seller_DYzuWLBEdHohN,
Thank you for reaching out on the Seller Forums. I would also like to thank the community for providing guidance with this so far.
So that we are able to guide you the best, could you share a screenshot of the notification received when the account was deactivated? When you post notifications, please ensure that you have removed your personal information first. This will allow us to provide further guidance for your situation.
During this time, it is best to follow the request for information in your performance notification, and submit the requested information via the "submit appeal" or "submit new information" button at the top of your account health page. I suggest to check your documents against our document requirements, to see if they match up as well.
If you would like to reach out to the account health support team, you can utilize the "contact us" button located on the account health page, if you are subscribed as a professional seller.
I look forward to learning more so that we can guide you the best. Once you have reviewed the questions above, you can respond with more information and further questions in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
