Aren't all Sealed Lead Acid Batteries Exempt from Dangerous Goods Classification?
We sell sealed lead acid AGM batteries via FBM, and there are over 100,000 other Amazon listings for these types of products. Despite this, I have six ASINs that keep getting flagged as Dangerous Goods (DG), and the listings get deactivated. I've uploaded Exemption Sheets and MSDS docs stating that the products are non-spillable, sealed, AGM batteries. Two of the products are the same brand and product line, so they had essentially the same exemption sheets and an identical MSDS uploaded, but they got different results - one is "DG program fillable" and the other is "unable to classify". I keep disputing the classifications hoping somebody will finally process the Exemption Sheet. Every time I contact Seller Support for it I get the same form email explaining how to fill out the Exemption Form. These batteries were sold on Amazon for years. Why can't I get this resolved? It's like the ninth circle of hell. How do I get past the copy/pasta responses from Support? I've been fighting this for two months.
Aren't all Sealed Lead Acid Batteries Exempt from Dangerous Goods Classification?
We sell sealed lead acid AGM batteries via FBM, and there are over 100,000 other Amazon listings for these types of products. Despite this, I have six ASINs that keep getting flagged as Dangerous Goods (DG), and the listings get deactivated. I've uploaded Exemption Sheets and MSDS docs stating that the products are non-spillable, sealed, AGM batteries. Two of the products are the same brand and product line, so they had essentially the same exemption sheets and an identical MSDS uploaded, but they got different results - one is "DG program fillable" and the other is "unable to classify". I keep disputing the classifications hoping somebody will finally process the Exemption Sheet. Every time I contact Seller Support for it I get the same form email explaining how to fill out the Exemption Form. These batteries were sold on Amazon for years. Why can't I get this resolved? It's like the ninth circle of hell. How do I get past the copy/pasta responses from Support? I've been fighting this for two months.
5 replies
Seller_UkzxxlGZuBBFh
For any moderators or Amazonians out there, the case ID is 14973331321. You can see how I kept getting the same response from SS.
Cooper_Amazon
Good Afternoon @Seller_UkzxxlGZuBBFh,
I wanted to follow up with you regarding this thread and CASE ID 14973331321. It seems that the information you a providing is not aligned with the information submitted to Amazon. We'd like to protect customer trust and ensure catalog quality so please reconfirm that the information being submitted is streamlined from your documents to the detail page to the listing information being uploaded on the ASINs.
Please let us know if you have any additional questions or concerns about your question. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
