Amazon using inventory from new shipment to claw back reimbursements instead of receiving it! Mod Help Please!
You just can't make this up. We noticed a bunch of reimbursement reversals recently for 1 Sku-amazon using "found" inventory to reimburse & clawing back cash. But where is amazon getting this inventory from? It's our brand & we're the only seller. Then, I noticed some units missing from latest inbound! MODS: can you help to undo the reversals & have units received properly against the inbound? Case ID 15043552231. No help from support. Thanks!
Amazon using inventory from new shipment to claw back reimbursements instead of receiving it! Mod Help Please!
You just can't make this up. We noticed a bunch of reimbursement reversals recently for 1 Sku-amazon using "found" inventory to reimburse & clawing back cash. But where is amazon getting this inventory from? It's our brand & we're the only seller. Then, I noticed some units missing from latest inbound! MODS: can you help to undo the reversals & have units received properly against the inbound? Case ID 15043552231. No help from support. Thanks!
4 replies
Jameson_Amazon
Hi @Seller_y9aIr0HsTkYHg,
Thank you for reaching out about this and for your patience! I truly apologize for my delay in jumping in to help here.
I wanted to let you know that I have escalated case # 15043552231 internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.
I will be sure to let you know once I hear any updates on my end.
In the meantime, please let me know if you have any additional questions!
All the best,
Jameson
