Effective October 4, 2024, we are updating the Fund Withholding Policy to complement recent changes to improve overall transparency around funds withholding. The main changes include the following:

• Renaming the Funds Withholding Policy to the Funds Disbursement Eligibility Policy.
• Our funds disbursement eligibility policy is aimed at protecting customers and sellers from abuse. When we deactivate an account, we withhold funds to settle outstanding transactions or damages, including product returns or refunds, A-to-z claims from buyers, inventory removal costs, and outstanding fees.
• We have reduced the time you have to wait before raising a funds disbursement request. Instead of the previous 90-day waiting period, you can now raise such request 60 days after the day your account was enforced.
• We will release your funds after confirming your identity and evaluating your account for deceptive, fraudulent, or other illegal activity. "This additional information is critical to our anti-fraud controls. Additionally, we may validate any information that you provide with third party services or government agencies."
• If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate our Program Policies, then we may in our sole discretion permanently withhold any payments to you.
• Including a link to the Funds Disbursement Eligibility Policy on the Program Policies page.

If you have questions, contact Selling Partner Support.