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Seller_5PNZGyo7zDcVr

I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity

I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?

I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.

The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.

All I ask is that a human reviews this case and does what is right under Amazon policy.

Case IDS

15893561821

15893393381

15893443231

15892519101

15892279401

217 views
18 replies
Account Setup
Tags:Policy
10
Reply
user profile
Seller_5PNZGyo7zDcVr

I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity

I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?

I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.

The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.

All I ask is that a human reviews this case and does what is right under Amazon policy.

Case IDS

15893561821

15893393381

15893443231

15892519101

15892279401

Account Setup
Tags:Policy
10
217 views
18 replies
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
18 replies
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your post into Forums. My apologies on the frustration this has caused. In order to better assist, would you please share the ASINs this applies to? Also, please share a screenshot of the complaint.

I will review the case IDs and respond back shortly.

Looking forward to your response.

Cheers,

Micah

20
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue?

00
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Bump

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I will review the case notes and send a inquiry out to our internal teams. I will respond back shortly with the an update.

Have a great day.

Cheers,

Micah

20
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Thanks

20
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hey @Seller_5PNZGyo7zDcVr,

I sent up a request. I am currently at Accelerate for the week, so my responses will be delayed. I will submit another escalation if need be.

Thank you for your continued patience.

Cheers,

Micah

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any way we can Accelerate this case being looked at?

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

What is the path to help get this resolved?

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have sent this case over to the team that will review the issue and respond back. Please note I do not have a timeframe, however, I can check status and keep pushing.

Thanks again for your patience.

Please let me now if you have any additional questions or concerns.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have successfully escalated this case to our team that will handle the reviews directly. They will be reaching out if they have any questions.

Please let me know if you have any additional details to add.

Cheers,

Micah

10
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user profile
Seller_5PNZGyo7zDcVr

I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity

I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?

I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.

The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.

All I ask is that a human reviews this case and does what is right under Amazon policy.

Case IDS

15893561821

15893393381

15893443231

15892519101

15892279401

217 views
18 replies
Account Setup
Tags:Policy
10
Reply
user profile
Seller_5PNZGyo7zDcVr

I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity

I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?

I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.

The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.

All I ask is that a human reviews this case and does what is right under Amazon policy.

Case IDS

15893561821

15893393381

15893443231

15892519101

15892279401

Account Setup
Tags:Policy
10
217 views
18 replies
Reply
user profile

I have received Product Authenticity Policy Violations -- but the Customer Complaints that triggered these violations do not mention authenticity

by Seller_5PNZGyo7zDcVr

I received two customer complaints about Product Condition / Defective item, and somehow these complaints triggered an Authenticity violation?

I have 2 "authenticity" policy violations affecting my account health. However, the customer complaints that triggered these "authenticity" violations were not complaints about the authenticity of the items.

The customers did not make any claim that they received inauthentic cameras. Whomever read the complaints incorrectly identified them as authenticity complaints.

All I ask is that a human reviews this case and does what is right under Amazon policy.

Case IDS

15893561821

15893393381

15893443231

15892519101

15892279401

Account Setup
Tags:Policy
10
217 views
18 replies
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
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Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your post into Forums. My apologies on the frustration this has caused. In order to better assist, would you please share the ASINs this applies to? Also, please share a screenshot of the complaint.

I will review the case IDs and respond back shortly.

Looking forward to your response.

Cheers,

Micah

20
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue?

00
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Bump

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I will review the case notes and send a inquiry out to our internal teams. I will respond back shortly with the an update.

Have a great day.

Cheers,

Micah

20
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Thanks

20
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hey @Seller_5PNZGyo7zDcVr,

I sent up a request. I am currently at Accelerate for the week, so my responses will be delayed. I will submit another escalation if need be.

Thank you for your continued patience.

Cheers,

Micah

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any way we can Accelerate this case being looked at?

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

What is the path to help get this resolved?

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have sent this case over to the team that will review the issue and respond back. Please note I do not have a timeframe, however, I can check status and keep pushing.

Thanks again for your patience.

Please let me now if you have any additional questions or concerns.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have successfully escalated this case to our team that will handle the reviews directly. They will be reaching out if they have any questions.

Please let me know if you have any additional details to add.

Cheers,

Micah

10
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user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your post into Forums. My apologies on the frustration this has caused. In order to better assist, would you please share the ASINs this applies to? Also, please share a screenshot of the complaint.

I will review the case IDs and respond back shortly.

Looking forward to your response.

Cheers,

Micah

20
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your post into Forums. My apologies on the frustration this has caused. In order to better assist, would you please share the ASINs this applies to? Also, please share a screenshot of the complaint.

I will review the case IDs and respond back shortly.

Looking forward to your response.

Cheers,

Micah

20
Reply
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue?

00
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue?

00
Reply
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Bump

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Bump

10
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I will review the case notes and send a inquiry out to our internal teams. I will respond back shortly with the an update.

Have a great day.

Cheers,

Micah

20
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I will review the case notes and send a inquiry out to our internal teams. I will respond back shortly with the an update.

Have a great day.

Cheers,

Micah

20
Reply
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Thanks

20
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any movement or new information regarding this issue? Thanks

20
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hey @Seller_5PNZGyo7zDcVr,

I sent up a request. I am currently at Accelerate for the week, so my responses will be delayed. I will submit another escalation if need be.

Thank you for your continued patience.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hey @Seller_5PNZGyo7zDcVr,

I sent up a request. I am currently at Accelerate for the week, so my responses will be delayed. I will submit another escalation if need be.

Thank you for your continued patience.

Cheers,

Micah

10
Reply
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any way we can Accelerate this case being looked at?

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

Is there any way we can Accelerate this case being looked at?

10
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post
Most helpful reply

Hello,

I have found another path to help get this resolved. Thank you for your patience. Please let me know if you have any updates n your end to add to the case.

Looking forward to your response.

Cheers,

Micah

10
Reply
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

What is the path to help get this resolved?

10
user profile
Seller_5PNZGyo7zDcVr
In reply to: Micah_Amazon's post

What is the path to help get this resolved?

10
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have sent this case over to the team that will review the issue and respond back. Please note I do not have a timeframe, however, I can check status and keep pushing.

Thanks again for your patience.

Please let me now if you have any additional questions or concerns.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have sent this case over to the team that will review the issue and respond back. Please note I do not have a timeframe, however, I can check status and keep pushing.

Thanks again for your patience.

Please let me now if you have any additional questions or concerns.

Cheers,

Micah

10
Reply
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have successfully escalated this case to our team that will handle the reviews directly. They will be reaching out if they have any questions.

Please let me know if you have any additional details to add.

Cheers,

Micah

10
user profile
Micah_Amazon
In reply to: Seller_5PNZGyo7zDcVr's post

Hello @Seller_5PNZGyo7zDcVr,

Thank you for your patience. I have successfully escalated this case to our team that will handle the reviews directly. They will be reaching out if they have any questions.

Please let me know if you have any additional details to add.

Cheers,

Micah

10
Reply
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