USPS shipping adjustment charge $227.95 for 6 oz package
I shipped a package USPS ground advantage.
Paid the normal charge of $4.68
Size of package 9/6/2 weighting 6 oz
USPS audited package at the same size and weight 9/6/2 6 oz
Today I get a shipping adjustment charge of $227.95
There is no way the package could cost $232.63
Talked with Amazon seller support. They told me that I need to deal with USPS .
I tried to file claim with USPS but according to them I must file a claim within 30 days. Package was mailed 5/29 but charge did not show until today 8/29
Any suggestions on my next move
Case # ID 15924783951
USPS shipping adjustment charge $227.95 for 6 oz package
I shipped a package USPS ground advantage.
Paid the normal charge of $4.68
Size of package 9/6/2 weighting 6 oz
USPS audited package at the same size and weight 9/6/2 6 oz
Today I get a shipping adjustment charge of $227.95
There is no way the package could cost $232.63
Talked with Amazon seller support. They told me that I need to deal with USPS .
I tried to file claim with USPS but according to them I must file a claim within 30 days. Package was mailed 5/29 but charge did not show until today 8/29
Any suggestions on my next move
Case # ID 15924783951
52 replies
Seller_xQAqE6K0eSCBc
amazon will not even provide and details , proof or direction
Seller_fgxL2ZPYrTUAA
I stop buying postage on Amazon and use Sendle instead. Same USPS ground advantage but no more ridiculous adjustments afterwards. Can't be happier. Their shipping damage claim process is excellent. I'm guessing USPS is targeting Amazon packages.
Seller_keSnEDesLFVwv
I checked my charges. There are a handful of 'adjustments' for 1 cent to 75 cents. There is no explanation. The money is just gone.
It is not worth my time to fight these or even investigate them. But I am keeping track of the pennies.
When someone successfully files a class action suit or when the US Justice department files suit. I'll have the data.
Amazon, you should fix this problem while it is small. If you wait until the bailiff is reading the indictments, it will be too late.
Seller_TLEft4Zzj0ZKJ
I have asked for the Revenue Assurance ID three times with no luck. Without that there seems like there is no way to proceed.
If this was not such a large amount I could move on but $227.95 for a 6 oz package is not right.
Please provide me with the Revenue assurance number for return shipping label on order 114-6686986-0317865
Case ID 15951845191
Here was Amazons last reply.
Amazon
01:07 AM
09/04/2024
Hello from Amazon Selling Partner Support,
I understand that you are contacting us with the request related to return shipping charges for Order ID : 114-6686986-0317865.
Our internal team has investigated your issue and found that the order [114-6686986-0317865] has [return] charge back under tracking [9302010949890062268787] as per our system the seller received these charges:
Base Postage Charge-$232.63
Please note that for return charge back USPS puts all their charge back under Base Postage which according to their official page explains that USPS will use the greater of actual weight or dimensional weight when charging for a shipping label.
Dimensional weight is calculated by l/h/w)/166 for outbound and return shipment, however their charges under Base Postage are not limited to weight/dimensions discrepancies since USPS runs packages in their network through the Automated Package Verification System
This system helps them to verify for accurate weight, dimensions, service type, origin zone, destination zone, etc. therefore this Base Postage charge can be due to any of those verification"s they run through A>P>V
If USPS determines you underpaid or overpaid for postage, or used a different package or service from what you entered when buying your label, they will automatically charge or credit your Amazon account for the difference.
Note : Amazon does not reimburse Sellers for charge backs due to carrier's policies adjustments.
Therefore, the billing charges applied are considered valid according to the carrier’s billing and surcharge policies, and Amazon does not reimburse Sellers for chargebacks due to carrier's dimensional weight, package size, package handling, or other policies.
I appreciate your understanding in this matter.
KJ_Amazon
Hello @Seller_TLEft4Zzj0ZKJ Thanks for sharing that Case ID and details here in the forums. There was an error affecting calculations for some USPS return shipments. While in some cases there were updated carrier-audited dimensions/weights that are not displayed in Buy Shipping, the adjustment amounts for these returns are being investigated.
I checked with our partner team and see that your dispute is being investigated. I will keep an eye on that ticket and let you know if any additional information is needed.
Seller_TLEft4Zzj0ZKJ
Thank you
Is there anyway to get the revenue assurance id number from this label ?
Seller_HOnFksWPyIQA8
Yes, i am sorry but that's a bunch of none sense. You are telling me that the guy shipped the package on 5/29, and you are claiming that a charge from USPS happened on 8/29 which resulted in charging the seller?
This is beyond incompetent or CRIMINAL. If the charge occurred way before, back when the package was shipped, then Amazon withheld this information until 3 months later beyond the dispute period. If the charge happened 3 months after by USPS that would be HIGHLY UNLIKELY because they didn't have the package to audit at that time.
Amazon has schemes going on to reduce the payout to the seller, so they maintain their profits to shareholders. I promise you; this will be realized soon.
KJ_Amazon
Hello @Seller_TLEft4Zzj0ZKJ I am not able to provide you with that information.
Yes, i am sorry but that's a bunch of none sense. You are telling me that the guy shipped the package on 5/29, and you are claiming that a charge from USPS happened on 8/29 which resulted in charging the seller?
This carrier adjustment was for the return shipment. It was not for the original outbound shipment. Carrier adjustments appear in the payment reports in seller accounts, though not necessarily in the same settlement period as the original purchase. Adjustments may be processed in batches for earlier time periods.
Seller_HOnFksWPyIQA8
Ok so to clarify, the customer returning the order to Amazon? Or Amazon returning the "return" to the seller?
Seller_TLEft4Zzj0ZKJ
Original package/order was mailed on 5/29. Customer returned order to me on 6/25. Charge was deducted from my account 8/29.
KJ_Amazon
In this case, the carrier adjustment was for the return shipment and not the original outbound shipment. Carriers may process adjustments in batches covering previous months.
Sellers can not dispute these adjustments directly with the carriers. Any disputes of Buy Shipping carrier adjustments must be raised with Amazon support.
Seller_HOnFksWPyIQA8
Ok...
1. The fact that the seller is charged an excessive amount of money for a return, which the CUSTOMER, returned, is outrageous. Has the return been received and was it the actual item that was ordered or this the buyer return something that wasn't actually his product (which happens all of the time)?
2. Your excuse, "carriers may process adjustment orders in batches covering previous months," is a load of nonsense. You are telling me that USPS is actively creating adjustment batches that exceed 2 months from the original return purchase date? This would mean they are actively trying to make it impossible for the seller to make a claim against this charge because their policy gives 60 days to dispute from the purchase of the shipment.
3. Amazon is seeing this occur over and over and the support system is so inadequate that it is either completely useless (why are sellers even paying amazon in the first place) or involved in this scheme and deliberately trying to make it impossible for the seller to get refunded. Amazon has seen the problem and has yet to fix the problem and make the system more balanced to provide adequate resources to sellers that make it transparent and also more efficient so that sellers arent screwed out of money for months or forever. How does the seller even know that it was USPS that charged this and to the amount that amazon said they got charged? Amazon needs to provide evidence of their claims. It seems to me Amazon requires all the evidence in the world form its sellers but provides none to the sellers when requested.
Amazons time at the top is going to come to an end soon because of this. Its become clearly evident that amazon's main goal is to pay back the sellers as little as possible.
Seller_Xukyb8r7ZIg0n
Don't buy shipping from Amazon,when package lost,you can't file claim. Because Amazon will tell you to deal with carrier,then carrier will state that it was bought by Amazon's account,only Amazon can do it.
Seller_HOnFksWPyIQA8
Here is yet another scheme that Amazon has going on to reduce the amount they pay back to you. Its criminal. You have no way of knowing if Amazon is legitimately conspiring to pay you back as little as possible through any means necessary because they have a monopoly over everyone's business.
If you decide that you do not want to use Amazon shipping options and instead use your own, you do not get the benefits and a questionable penalty. I for one am absolutely getting sick of Amazon. Almost to the point I am about to be done with them.
Until a mass exodus of sellers occurs, this won't change.
KJ_Amazon
1. The fact that the seller is charged an excessive amount of money for a return, which the CUSTOMER, returned, is outrageous. Has the return been received and was it the actual item that was ordered or this the buyer return something that wasn't actually his product (which happens all of the time)?
Changes to shipping charge corrections for seller-fulfilled returns
Starting January 14 last year, sellers became responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused by incorrect return label information.
We recognize that sellers have had strong feelings about this policy change and how it impacts their businesses. Sellers need to evaluate risks in operating their businesses, and take steps to mitigate and account for them. Business operations are not risk-free.
Orders returned in larger or heavier packaging than how the orders were originally shipped will lead to carrier correction charges. This is especially true for orders that are assembled and need disassembly instructions. Please contact Support to appeal any corrections you believe are incorrect, or if you believe you were billed excess charges for a return shipped by a buyer using intentionally larger, heavier, or falsely weighted boxes. We strive to combat such errors and abuses.
Sellers can not dispute adjustments directly with carriers, so a carrier's policy regarding a deadline to dispute adjustments is not applicable. If you receive a carrier adjustment that you wish to dispute, it must be done by submitting it to Amazon Support.
Carrier adjustments do not originate from Amazon. They are charges from the carriers that Amazon passes through to sellers.
Seller_HOnFksWPyIQA8
Starting January 14 last year, sellers became responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused by incorrect return label information.
We recognize that sellers have had strong feelings about this policy change and how it impacts their businesses. Sellers need to evaluate risks in operating their businesses, and take steps to mitigate and account for them. Business operations are not risk-free.
Orders returned in larger or heavier packaging than how the orders were originally shipped will lead to carrier correction charges. This is especially true for orders that are assembled and need disassembly instructions. Please contact Support to appeal any corrections you believe are incorrect, or if you believe you were billed excess charges for a return shipped by a buyer using intentionally larger, heavier, or falsely weighted boxes. We strive to combat such errors and abuses.
This proves my point exactly. No, the risk is dealing with amazon and selling on their platform it seems. Amazon does not provide adequate PROOF, of the claims they make against sellers which involves withholding funds or charging fees. There are clear policy changes recently and in the past that are completely unethical and coupled with trust violations. They create one sided policies that remove their accountability from the equation.
Sellers can not dispute adjustments directly with carriers, so a carrier's policy regarding a deadline to dispute adjustments is not applicable. If you receive a carrier adjustment that you wish to dispute, it must be done by submitting it to Amazon Support.
Carrier adjustments do not originate from Amazon. They are charges from the carriers that Amazon passes through to sellers.
I never said that sellers make disputes with the carriers directly. I was commenting on a comment you made saying that the carriers make batch adjustments. If amazon is directly involved in contesting the adjustment of the carrier yet they provide no access to actually doing so based on OPs claims and experience, they are actively making it impossible for OP to actually dispute this. Which is a scheme.
The email response that OP posted directly contradicts what you are saying. Amazons support gave a word salad first, "Dimensional weight is calculated by l/h/w)/166 for outbound and return shipment, however their charges under Base Postage are not limited to weight/dimensions discrepancies since USPS runs packages in their network through the Automated Package Verification System
This system helps them to verify for accurate weight, dimensions, service type, origin zone, destination zone, etc. therefore this Base Postage charge can be due to any of those verification"s they run through A>P>V," and then said "If USPS determines you underpaid or overpaid for postage, or used a different package or service from what you entered when buying your label, they will automatically charge or credit your Amazon account for the difference. Note : Amazon does not reimburse Sellers for charge backs due to carrier's policies adjustments. Therefore, the billing charges applied are considered valid according to the carrier’s billing and surcharge policies, and Amazon does not reimburse Sellers for chargebacks due to carrier's dimensional weight, package size, package handling, or other policies. " The original comment of OP is below.
I have asked for the Revenue Assurance ID three times with no luck. Without that there seems like there is no way to proceed.
If this was not such a large amount I could move on but $227.95 for a 6 oz package is not right.
Please provide me with the Revenue assurance number for return shipping label on order 114-6686986-0317865
Case ID 15951845191
Here was Amazons last reply.
Amazon
01:07 AM
09/04/2024
Hello from Amazon Selling Partner Support,
I understand that you are contacting us with the request related to return shipping charges for Order ID : 114-6686986-0317865.
Our internal team has investigated your issue and found that the order [114-6686986-0317865] has [return] charge back under tracking [9302010949890062268787] as per our system the seller received these charges:
Base Postage Charge-$232.63
Please note that for return charge back USPS puts all their charge back under Base Postage which according to their official page explains that USPS will use the greater of actual weight or dimensional weight when charging for a shipping label.
Dimensional weight is calculated by l/h/w)/166 for outbound and return shipment, however their charges under Base Postage are not limited to weight/dimensions discrepancies since USPS runs packages in their network through the Automated Package Verification System
This system helps them to verify for accurate weight, dimensions, service type, origin zone, destination zone, etc. therefore this Base Postage charge can be due to any of those verification"s they run through A>P>V
If USPS determines you underpaid or overpaid for postage, or used a different package or service from what you entered when buying your label, they will automatically charge or credit your Amazon account for the difference.
Note : Amazon does not reimburse Sellers for charge backs due to carrier's policies adjustments.
Therefore, the billing charges applied are considered valid according to the carrier’s billing and surcharge policies, and Amazon does not reimburse Sellers for chargebacks due to carrier's dimensional weight, package size, package handling, or other policies.
I appreciate your understanding in this matter.
What amazon has done is create policies that directly involve them in a trust violation/scheme.
KJ_Amazon
@Seller_HOnFksWPyIQA8
You and other sellers wrote that there is a 60-day window to dispute carrier adjustments.
That is not accurate for carrier adjustments for Amazon Buy Shipping shipments.
Sellers can dispute carrier adjustments directly to Amazon support, and are not limited to a 60-day timeframe from the shipment date.
Carrier shipping correction charges
@Seller_TLEft4Zzj0ZKJ Your carrier adjustment dispute is still being investigated, and I just requested an update.
KJ_Amazon
